Frequently asked Questions

Q. Can you create a custom piece of jewelry or make small changes to one of your existing styles? 
A. Yes we can create a custom piece or make alterations on our existing styles. Call or email with your design ideas and our jewelry designers will be in contact with you shortly.

Q. What is the difference between natural and created gemstones?
A. Created gemstones are formed in a controlled environment whereas natural gemstones are formed by mother nature’s natural processes. Both share the same physical, chemical and visual properties. The lab produced gemstone is usually free from major defects and can be structurally stronger than a natural gemstone while also having optimum color. 

Q. Will I be charged sales tax? 
A. Currently, sales tax is only collected on orders shipped to addresses in the state of Kentucky (6%).

Q. Does Klass Jewelers sell fancy colored diamonds? 
A. Yes, we do sell fancy colored diamonds. Please contact us via email with shape, size and color and one of our diamond specialists will be in contact with you shortly. 

Q. Can I purchase from your company if I live outside of the United States?
A. Currently we are only shipping within the United States.

Q. What payment methods do you accept? 
A. We accept pay pal for all online orders. We accept credit card (Visa, Mastercard, American Express, Discover), US money orders or cashier checks, and personal checks for in-store orders. Financing is available in-store only 

Q. Am I liable for my purchase while it is being shipped? 
A. We fully insure all orders all the way to you. That means that when your order is in transit to you, shipment is always risk-free. After the package has been delivered to the shipping address it becomes your responsibility. Klass Jewelers reserves the right to have a signature required for any package without notification.